Returns & Refunds

Our voluntary change-of-mind returns period is 30 calendar days from delivery. Contact us within this period for return authorisation and instructions.

Change-of-mind returns

For a voluntary change-of-mind return, the item must be unused, uninstalled, complete, unmodified and returned with its original packaging, accessories and documents. Return transport costs for a change-of-mind return will be confirmed before the return is arranged. Product-specific or hygiene/safety restrictions will only apply where lawful and disclosed before purchase.

Faulty or incorrectly supplied goods

See also our Warranty and Terms & Conditions. This voluntary 30-day policy does not replace or reduce rights under the Consumer Protection Act 68 of 2008 (CPA). Where the CPA applies, consumers generally have six months after delivery or installation to return goods that fail the statutory quality requirements, subject to the Act. Depending on the circumstances, the consumer may choose repair, replacement or refund. Other statutory rights may also apply to goods that are not as ordered or arrive damaged.

Refunds

After an eligible return is received and assessed, we will communicate the outcome and process any refund due within the period required by law or agreed with the customer. Refunds will ordinarily be made using the original payment method where reasonably possible.

To request a return, provide your order reference, product details and reason via WhatsApp +27 72 813 4311. Email and physical return address: 3A Ingungulu St, Meadowlands West Zone 7, Meadowlands West, 1852, South Africa.