Warranty

We offer a one-year warranty on products purchased from us. The one-year period starts on the date the product is delivered to the customer. This is our additional commercial warranty and applies alongside any rights the customer has under South African law.

Making a claim

Stop using the product if continued use may cause further damage. Contact us with proof of purchase, product details, a description of the fault and supporting photographs or reports. Do not dismantle, modify or arrange repairs before contacting us unless urgent steps are reasonably necessary to prevent harm or further damage.

Assessment and remedy

We may reasonably inspect or arrange an assessment to establish the cause of the fault. If the claim is covered, the remedy will be explained and arranged in accordance with the warranty and South African law.

Statutory rights remain

This one-year warranty is additional to, and does not replace, exclude or limit rights under the CPA, including the implied warranty of quality in section 56, which generally applies for six months after delivery or installation where the Act applies. Statutory remedies are not restricted by this commercial warranty.

Product-specific coverage

Before purchase, confirm whether the item is new, used or reconditioned; which components are covered; and whether labour, removal, refitting, diagnostics and transport are included. Any lawful product-specific exclusions and maintenance or installation requirements must be disclosed before purchase.

Warranty assistance: WhatsApp +27 72 813 4311. Email and return address: 3A Ingungulu St, Meadowlands West Zone 7, Meadowlands West, 1852, South Africa.